24/7 Crisis Hotline: 512-472-(HELP) 4357
The 24/7 Crisis Hotline is the centralized telephone intake
for the Austin Travis County MHMR Center. Specialists provide
the initial phone contact with consumers by conducting a brief
screening with callers to determine if s/he might be eligible for
ATCMHMR services, and, if so, what division of ATCMHMR would best
meet the consumer's needs.
More in-depth clinical and financial screenings are done at the
intake appointments. The 24/7 Crisis Hotline also refers callers to other agencies in the
community when appropriate.
Psychiatric Emergency Services
PES offers in-person services from licensed professionals
24 hours a day, seven days a week. Psychiatric
Emergency Services is located at 56 East Avenue at Holly/River
Streets (near IH-35 and the Colorado River). Services include:
- In-person services available on a walk-in basis
- Services by telephone (Crisis Line at PES): 24 Hour Confidential
Crisis Counseling
- Suicide Prevention
- Crisis Intervention
- Crisis Assessments
- Emergent and Urgent Intake into Crisis Services
- Emergency Services
- Urgent Services
- Routine Services
- The INN for Respite Care (PES approved referrals, only)
- 23-Hour Observation Care
- Aftercare appointments
- Teletype Triage Service for the Hearing Impaired. TTY: (512)
703-1395
- Law Enforcement, Travis County Sheriff’s Mental Health Unit, or Austin Police Department Dispatcher
911: Emergencies or 311: Non-emergencies
Dial 211 for information about and referrals to social service
agencies and organizations throughout the state of Texas
Resolution of Concerns
If you have a suggestion about Austin Travis County MHMR Center services, or concern about yourself or someone else, or feel that your rights have been taken away, please contact any of the following:
ATCMHMR Consumer Rights Phone Line: 445-7750
-
ATCMHMR Consumer Rights Office 440-4086
-
The VOICE Committee 512-445-7718
P.O. Box 3548, Austin, Texas 78764-9981
-
The Office of Consumer Services & Rights Protection, DSHS 1-800-252-8154
P.O. Box 12688, Austin, Texas 78711-2668
- Advocacy, Inc. 512-454-4816 or 1-800-223-4206
Links
United Way Capital Area
211
Texas Online
American
Association of Suicidology
Mental Health
Association in Texas
National
Alliance for the Mentally Ill: Texas
National Alliance
for the Mentally Ill: Austin
National Alliance
for the Mentally Ill
American Foundation
for Suicide Prevention
National
Suicide Prevention Lifeline
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